Frequently Asked Questions
Everything you need to know about our sustainable sneakers and service.
What materials are used in CARIUMA sneakers?
We prioritize high-quality, sustainable materials including GOTS-certified organic cotton canvas, ethically sourced bamboo, sugarcane EVA for our outsoles, and premium leather from LWG-certified tanneries.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the United States. International shipping times vary by location but generally range from 7 to 14 business days.
What is your return and exchange policy?
We offer a 60-day return and exchange window. Items must be in their original, unworn condition with all packaging included for a full refund or a free size exchange.
How do your shoes fit?
Most of our sneakers run true to size. If you are between sizes, we generally recommend sizing up for our canvas models and checking our detailed size guide located on each product page.
How does your 'Buy a Pair, Plant Two Trees' program work?
For every pair of sneakers purchased, we plant two trees in the Brazilian rainforest as part of our commitment to reforestation and biodiversity preservation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Afterpay.